Card Retention Officer, Card Services (Head Office) (Kuala Lumpur - Jalan Yap Kwan Seng)

Since its establishment in 1975, the AmBank Group has emerged as a leading banking group in Malaysia offering an extensive range of financial services to a broad range of clients in meeting both their strategic and financial objectives. Our services include investment banking, business banking, retail banking, treasury & markets business, broking, insurance, fund management, offshore banking, futures and options trading. At AmBank Group, challenges are what we thrive on. Come discover the world of opportunities with us. Card Retention Officer, Card Services (Head Office) (Kuala Lumpur - Jalan Yap Kwan Seng) Responsibilities: Performing effective outbound telephone calls with the objective of strengthening relationship with the bank's existing clients through quality service standards. Analyse customer’s needs by providing professional advice using knowledge of bank’s products/services and recommending the appropriate bank products to suit the customer’s needs and risks. To effectively manage and retain customers. Cross-sell other products, including balance transfer and supplementary card to support receivables. Ensure retention effort is made on all inputs received and detailed reasons for cancellation are obtained from card members. Provide daily report to unit/team leader on credit cards retention. Provide unit/team leader with detailed reasons for cancellation and action plans to improve retention rate and also decrease attrition rate. Ensure work assigned by unit/team leader is properly executed in accordance with department’s guidelines, procedures and instructions. Ensure pre-set key performance indicators (KPI) and turnaround time (TAT) set are met. Requirements: Minimum qualification of SPM. Minimum 1 year experience in credit card retention or credit card industry. Fresh graduates are encouraged to apply. Result-oriented and a ‘go-getter’ attitude. Good interpersonal and communication skills. Strong sales skills and is passionate about sales. Successful candidates can expect high sales commissions. Interested candidates are invited to apply online. Closing Date:24-3-10